How to reverse Sales order after invoice posted for Intercompany!

[Jantarakan]

Hi All,

I'm working on three intercompany scenario. There are:
- Australia
- Middle Compant
- New Zealand

When I create Sales order in New Zealand company (Direct delivery), the
program will automatically create Purchase order in New Zealand and Middle
company and also create Sales orders in New Zealand and Australia.

The problem I'm facing is I can't reverse Invoice posted Sales order in
Australia, the error I have got is:

Posting
Company: Intercompany Australia and New Zealand
Invoice IN000018 was already used on date 5/23/2008.
Cannot find invoice IN000018 in company AUP with parmId = SYS00000324.
Update of purchase order 42 canceled
Operation canceled
An error occurred during update

I would like to know the proper process to reverse the transaction if I
accidentally post the invoice for Intercompany sales order.

Thank you,
JC

[Faizaam]

for the paramid = .... error you need to make sure that you do the postings
in right order.

1) Post Purchase order in CompanyA (only PO and not invoice)
This creates a SO in companyB
2) Post the Sales order in companyB

3) Post PO invoice in companyA
the sales order invoice# from step 2 will default as PO invoice
number in step 3

Post by Jantarakan
Hi All,
- Australia
- Middle Compant
- New Zealand
When I create Sales order in New Zealand company (Direct delivery), the
program will automatically create Purchase order in New Zealand and Middle
company and also create Sales orders in New Zealand and Australia.
The problem I'm facing is I can't reverse Invoice posted Sales order in
Posting
Company: Intercompany Australia and New Zealand
Invoice IN000018 was already used on date 5/23/2008.
Cannot find invoice IN000018 in company AUP with parmId = SYS00000324.
Update of purchase order 42 canceled
Operation canceled
An error occurred during update
I would like to know the proper process to reverse the transaction if I
accidentally post the invoice for Intercompany sales order.
Thank you,
JC

[Jantarakan]

Hi Faizaam,

Thank you for your answer.

Australia: Company A
Intercompany: Company B
New Zealand: Company C

The sales order will be created manully in Company C (Direct delivery and
Autocreate intecompany orderders fields checked) and AX automatically creates
PO in Company C, SO&PO in Company B and SO in Company A.

If you use the Direct Delivery function, AX won't allow you to post PO in
any company. Please correct me, if I am wrong.

After all orders created, I will post the sales order invoice in Company A
and AX will automatically post invoice for PO&SO in Company B and Company C.

My question is if I want to reverse Invoice posting (I accidentally posted)
in Company A or cancel the posting, which way is the best to handle this.

Thank you,
Jantarakan

This is three company chain and

Post by Faizaam
for the paramid = .... error you need to make sure that you do the postings
in right order.
1) Post Purchase order in CompanyA (only PO and not invoice)
This creates a SO in companyB
2) Post the Sales order in companyB
3) Post PO invoice in companyA
the sales order invoice# from step 2 will default as PO invoice
number in step 3

Post by Jantarakan
Hi All,
- Australia
- Middle Compant
- New Zealand
When I create Sales order in New Zealand company (Direct delivery), the
program will automatically create Purchase order in New Zealand and Middle
company and also create Sales orders in New Zealand and Australia.
The problem I'm facing is I can't reverse Invoice posted Sales order in
Posting
Company: Intercompany Australia and New Zealand
Invoice IN000018 was already used on date 5/23/2008.
Cannot find invoice IN000018 in company AUP with parmId = SYS00000324.
Update of purchase order 42 canceled
Operation canceled
An error occurred during update
I would like to know the proper process to reverse the transaction if I
accidentally post the invoice for Intercompany sales order.
Thank you,
JC

[Rasheed]

hi Jantarakan,

i am not sure how you can reverse a invoice, but i know for
intercompany functionality to create a return/credit

try doing this.

in first company (New Z'land), find the sales order you invoiced
(either by accident or deliberately),make a note of the customer
account number and the SO number.
Create a new sales order (in NewZ) and change the sales order type to
Return item... ok

now on the sales order form, hit the function button (advance view)
and select create credit note... now on the new form, find the order
you wanted to credit.

go OK.. and post the order.... when you browse out of the order, it
should have created a Sales order in NZ (.. obviously), a Purchase
order (of the type return) in NZ and a sales order in Aus (of the type
return)..

depending on you intercompany setting, invoicing the order in Aus
should invoice (i.e credit) the order in NZ.

hope this helps,

regards,
Mohammed Rasheed